Why I Type "Person" Into Chatbots 50 Times in a Row

The real cost of automating away every hard conversation in your business

I had a genuinely miserable experience with a piece of software recently. Submitted a support ticket, got dead silence, then an automated “our team is reviewing this” message that told me exactly nothing.

So I did what I always do when a bot is wasting my time. I typed “person” over and over again. Fifty times if that’s what it takes.

Eventually a real hu…