The Most Expensive Employee in Your Business Is You
Why being "the person who knows everything" is costing you more than you think
I once created an SOP about how to create an SOP.
A document teaching my team how to make documents.
I sat there staring at my screen thinking “this is the most ridiculous thing I’ve ever done” before it hit me: no, this IS the problem.
The process for capturing processes only existed in my brain. Which meant every time someone needed to hand off work, onboard a new person, or figure out how we do literally anything around here, they came to me.
I wasn’t being helpful. I was being expensive.
