The Most Expensive Employee in Your Business Is You

Why being "the person who knows everything" is costing you more than you think

I once created an SOP about how to create an SOP.

A document teaching my team how to make documents.

I sat there staring at my screen thinking “this is the most ridiculous thing I’ve ever done” before it hit me: no, this IS the problem.

The process for capturing processes only existed in my brain. Which meant every time someone needed to hand off work, onb…