The Chatbot Conundrum: Why Brands Are Automating Themselves Out of Business

AI-powered customer service is here to make things “better.” So why do we all want to throw our laptops out the window?

The Setup: A Customer Service Horror Story

I just wanted to cancel a subscription.

That’s it.
A simple, two-minute task.

But instead, I was trapped in Chatbot Purgatory, a hellish loop of polite but utterly useless AI-generated responses.

"Hi! I see you need help with your subscription. Would you like to upgrade instead?"

No. No, I would not.

"Got it! Here’s a link to manage your preferences."

The link? A dead-end FAQ page.

No human support in sight.
No escape.

Just me, a robot, and a slowly rising blood pressure.

Sound familiar? Welcome to the modern customer experience, where automation is king, but customer satisfaction is collateral damage.

The Great AI Paradox: More Efficiency, Less Humanity

Businesses are obsessed with automation.

• 60% of companies are actively implementing AI-driven customer service solutions.

• The global chatbot market is expected to hit $1.25 billion by 2025.

• AI-powered service is projected to save businesses $8 billion annually.

From a company’s perspective, the math is eas…