Automation has taken over the world! Should you be scared?

We don't think so, and here's why.

Without a doubt, automation is taking over.

People no longer use their home phones, 3-D printers are printing concrete homes, and driverless cars are approaching a road near you.

But amidst all of this automation, are you integrating automation seamlessly into your business? Better yet, into your customer experience?

Don't worry, you're not alone. Creating a balance between communication and automation is still challenging for most brands.

The rise of automation has had a profound effect on customer service, with businesses across different industries leveraging the technology to improve customer satisfaction and loyalty.

Here's a quick peek into the positive effects automation has had on 4 industries we work with the most.

eCommerce: When it comes to eCommerce, automation can be a real game changer. It helps streamline the checkout process, making it easier and faster for customers to purchase products online. Automated order tracking is also THE BEST way to keep customers informed a…