5 Reasons Your Onboarding Experience Is Killing Your Client Retention

Most businesses obsess over marketing and sales, but ignore the first 7 days after the sale. Here's how your onboarding might be silently sabotaging long-term success (and how to fix it fast).

Ever wonder why clients say yes… and then disappear?

You know what I’m talking about:
They pay. They get access. And then? Crickets.
No login. No questions. No momentum.

At first, you think: “They must be busy.”
But the truth? Your onboarding didn’t land.

Onboarding is the emotional handshake between your brand and your buyer.
And if it’s rushed, confusing, or cold… your client disengages before you even get started.

Here are five ways your onboarding might be turning hot buyers into silent exits.

Let’s fix that.